Refund policy

Return Policy

At The Beard Spot, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we accept returns on unused and unopened items within 14 days of delivery.

Please note:

  • We cannot accept returns on opened or used items due to hygiene reasons.
  • We do not accept returns on items marked Final Sale.

To initiate a return, please contact us at support@thebeardspot.com with your order number and reason for return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition you received it: unused, unopened, and in its original packaging.
  • You must provide proof of purchase (receipt or order confirmation).
  • Your return must be approved by us before you ship it. Returns sent back without prior approval will not be accepted.

How to Start a Return

  1. Contact us at support@thebeardspot.com to initiate the process.

  2. Once approved, send the returned item(s) to the following address:

    The Beard Spot
    1000 Brickell Ave, STE 715 PMB 2178
    Miami, FL 33131

Damaged or Incorrect Items

We recommend inspecting your order immediately upon reception. If you receive a damaged, defective item, or the wrong item, please contact us within 7 days at support@thebeardspot.com with a photo. We will send a replacement or issue a full refund including shipping, and in most cases we will not ask you to send anything back.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been opened or used.
  • Items marked Final Sale.
  • Gift cards.

Please feel free to contact us if you have any questions about a specific item.

Exchanges

To receive a replacement item, the fastest method is to return the item you've purchased, and once the return is processed, place a new order for the item you want.

Eligibility for Exchanges:

  • The item must be unused, unopened, and in its original packaging.
  • You will need to provide proof of purchase (receipt or order confirmation).

Shipping Costs for Exchanges:

  • You will be responsible for the shipping costs associated with returning the item.
  • If the exchange is due to an error on our part (e.g., damaged or incorrect item), we will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved. If approved, a refund will be issued to your original payment method within 10 business days.

Please note, shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect item).

If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us at support@thebeardspot.com.

Thank you for shopping with us at The Beard Spot!

If you have any questions or concerns about our return policy, feel free to contact us.